Policies

Promo/Deal

We are offering discounts or deals for our guests booking directly with us via our website most of the time.

Deposit

You will be charged a 50% deposit to confirm your reservation. Deposit is non-refundable.

COVID-19 pandemic exception. In case you cannot travel because India/Goa does not let you in or your country of residency does not let you out, or you are ill with COVID-19 (doctor proof needed), you can postpone your stay for any later date for one year (nightly rate maybe different).

Cancellation

As we are a small hotel, late cancellations and no-shows really affect our business, therefore our deposit and cancellation policy is as follows:

Free of charge cancellations are only possible if cancelled at least 120 days in advance before your stay. In any other cases your deposit will not be refunded.

COVID-19 pandemic exception. In case you cannot travel because India/Goa does not let you in or your country of residency does not let you out, or you are ill with COVID-19 (doctor proof needed), you can postpone your stay for any later date for one year (nightly rate maybe different).

Non-arrival to the resort (No Show)

If you fail to arrive to the resort till next day 11 am of your original booking and do not inform us about it in advance by email or phone, we will see this as No Show and your entire reservation will be cancelled automatically by the resort. You will be charged the cost of the whole reservation.

Shorten stay (Early check out)

If your plans change and you decide to leave earlier, we will understand it as cancellation and will ask you to pay in full for all remaining nights.

Payment at the resort

To pay your accommodation bill balance we accept cash in Rupees, Dollars, Euros or Pounds. Card payments, Google pay etc are also available.

Rates

Rates are per room per night.

Taxes

All accommodation rates are subject to Goods and Service Tax (GST).

Check in and check out times

Check in time is 1 pm, check out – 11 am.

Special requests

Please note all special requests will not be guaranteed as they are subject to availability upon your arrival to the hotel.

Early check in

If you are arriving at night or early morning, we advise you book your accommodation starting with previous night so you can check in directly after arrival. Or you can hope for luck that your room will not be occupied the night before and you will not have to wait till other guests check out and room gets cleaned for you.

Late check out

Check out time is 11 am. If you require a later check out, please contact us before 10 am on the day of departure, and we will do our best to accommodate your request. A charge may apply, depending on room availability.

Minimum stay

Minimum stay – 3 nights*.

*During Dec 21 – Jan 4 minimum stay is 7 nights.

Extra bed

Extra bed or baby cot can be arranged for extra fee (560 INR per night). Only one extra bed can be fitted in one room.

Breakfast
Breakfast is 480 INR per day per person.

Force Majeure

The resort cannot accept responsibility or pay any compensation where the performance or prompt performance of the reservation contract is prevented or affected by reason of circumstances which account to “force majeure”.

Circumstances accounting to “force majeure” include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of your stay) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, epidemic and all similar situations beyond our control.

It is explicitly agreed that an event of force majeure suspends execution of the reciprocal obligations for the parties, and that each party shall pay the expenses resulting therefrom. In particular, the guests alone shall pay the additional expenses that might be incurred for any change in hotel, following the event of force majeure.

Wifi

Wifi is complimentary.

Taxi

We can arrange transfers from Dabolim airport or Madgaon train station to Sea Star resort at reasonable rates.

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